Refund and Return Policy

           1. Eligibility for Returns

      • VitalBrew accepts returns for products that are unused, unopened, and in their original packaging within 30 days of purchase.

    2. Non-Returnable Items

      • Items that have been opened, used, or altered are not eligible for returns.

      • Gift cards, digital products, and clearance items are also non-returnable.

    3. Requesting a Return

      • To initiate a return, customers must contact our support team through our website or order portal.

      • Provide your order number and reason for the return.

    4. Return Authorization

      • All returns require a Return Authorization (RA) number from VitalBrew.

      • Returns without an RA number may be refused.

    5. Return Shipping

      • Customers are responsible for return shipping costs, unless the product is defective or damaged.

      • We recommend using a trackable shipping service to ensure safe delivery.

    6. Damaged or Defective Products

      • If your VitalBrew product arrives damaged or defective, contact us within 7 days of delivery.

      • VitalBrew will provide a replacement or full refund for defective items.

    7. Refund Processing

      • Once a return is received and inspected, refunds will be processed within 5–10 business days.

      • Refunds will be issued to the original payment method.

    8. Partial Refunds

      • Partial refunds may be issued for items that are not in original condition, damaged, or missing parts for reasons not due to our error.

    9. Exchanges

      • Exchanges are available for products of the same value.

      • Contact our support team to arrange an exchange.

    10. Late or Missing Refunds

      • If you haven’t received a refund within 10 business days of return approval, check with your bank or credit card company.

      • If the issue persists, contact VitalBrew customer support.

    11. Order Cancellations

      • Orders can be canceled within 24 hours of placement for a full refund.

      • After 24 hours, orders may already be processed or shipped and will follow the standard return policy.

    12. Customer Support

      • VitalBrew is committed to providing excellent customer service for all returns and refunds.

      • Our support team is available to guide you through the process and ensure your satisfaction.

    13. Shipping Damage Disclaimer

      • VitalBrew is not responsible for return shipping damage.

      • We recommend using packaging that protects the product during transit.

    14. Policy Updates

      • VitalBrew reserves the right to update or modify this policy at any time.

      • Customers are encouraged to review the policy periodically for changes.